Mentoring & Coaching

Helping teams and leaders think again, but differently to find better, customer-centred ways to thrive in a digital world.

Mentoring & coaching description

Mentoring for teams. Coaching or Chief Experience Office (CXO) as a service for leaders.


Mentoring teams

  • Personalised mentoring for in-house teams
  • Helping overcoming barriers to change
  • Customer, user and Service Design training
  • Help recruiting the right digital people
  • Putting in place Agile and new ways of working
  • Support creating customer experience strategies.


Coaching leaders

  • Chief Experience Officer (CXO) as a service
  • Help hiring the right people
  • Independent & expert advice
  • Implement organisational change
  • Customer Experience Strategy
  • Build a customer-centric culture
  • Oversee in-house teams
  • Oversee third party suppliers



“Alan’s work at the Met Office has been inspirational, pivotal and transformational. He has help us understand the value of Customer Experience as well as establishing UX and CX functions. All this was done while helping us incrementally improve how Met Office customers access and use our products and services”.

– Allison Semple – Head of Product Modernisation

More information

Email me about mentoring:

Why me?

  • Over the past 20 years, I’ve mastered the art of a design leadership.
  • I’ve brought customer-centricity to hundreds of organisations at the most senior levels.
  • I know the secret sauce of success form experience.
  • I speak around the world on customer, user experience and digital transformation.