Services
Working only with committed and ambitious people, I help unleash the business changing power of customer-driven research, strategy and design.
Service list
Research
- User research
- Ethnography
- Site analytics
- Usability testing
- Call centre monitoring
- Persona development
Strategy
- Requirements gathering
- Competitor & market analysis
- Vision development
- Digital strategy
- Customer experience mapping
- Multichannel planning
- Alignment Academy
- Service design
- Digital transformation
Design
- Academy, Sprints & Hacks
- Product ideation & innovation
- Design Thinking techniques
- User Experience (UX
- Prototyping
Mentoring & training
About me
Helping people find better ways to thrive in a digital world.
- Award winning customer-centred designer helping organisations in a digital world
- Twenty years working for some of the world’s highest performing FTSE100 and Fortune500 companies as well as government, public sector and not for profit organisations
- Enjoying mentoring and training teams and leaders, while regularly contributing to design, marketing and technology events and publications
- Previously founder of design agency and international cooperative of designs and developers
- Grounding decision in Human Computer Interaction (HCI); BSc in Interactive Media
- Originally from Tipperary, Ireland, I live with three women, two of whom are my daughters
- You might catch a glimpse of me climbing up or biking down mountains, most recently breaking the Guinness World Record for the most elevation cycled in 48 hours
- Mediating between complexity and understanding in redesigning the end-to-end experience of Met Office weather and climate products and services for customers, employees and partners.