I’m a service and innovation strategist with over twenty years’ experience supporting leaders and teams to navigate complexity, build confidence, and lead meaningful change.

Through the Colville Academy, I work with organisations to develop shared understanding and capability across digital, service, and leadership contexts, helping people see the system they’re working in and make better decisions within it. The focus is not on teaching tools in isolation, but on building the clarity and confidence needed to apply learning in real, high-stakes environments.

My work draws on a background in Human–Computer Interaction and design, alongside extensive experience mentoring and coaching leaders across higher education, commercial, and public-sector organisations. Much of this work centres on helping teams move beyond methods to develop stronger judgement, common language, and practical confidence in complexity.

The Colville Academy has supported organisations including Cambridge University Press, Rentokil Initial, and Arm, alongside broader leadership and capability work across complex service environments.